Our work . . .

equips you to deal with complexity and uncertainty

Case study:

Integration of a children’s community therapies service across health and social care

Further detail ›

The problem

The problem was the complexity, confusion and inefficiency caused by the range of processes and pathways underpinning the community therapies service across health and social care.

The solution

Working with the teams, both separately and together, we were able to map the processes and ensure that the redesign of a more streamlined approach accommodated the various statutory requirements.  An inclusive approach was taken when designing and implementing the new pathways, involving whole teams to address problems and risks, and to ensure flow across health and social care.

The outcome

We supported a review of the management structure and underpinning procedures in order to achieve coherence and stability of the redesigned service.