Our work . . .

develops individuals, teams and organisations

Case study:

Design and delivery of a service improvement training programme for clinical staff from all professions and managerial staff at all levels

Further detail ›

What did we do?

Designed and delivered a modular service improvement training programme for clinical staff from all professions and managerial staff at all levels.

What did it cover?

The modules covered

  • Facilitation skills
  • Lean thinking
  • Root Cause Analysis problem-solving
  • Statistical Process Control
  • Managing conflict
  • Taming complexity
  • Spread and sustainability

What happened next?

The programme was initially provided to staff across health care organisations in south west London and subsequently made available nationally. It was attended by many hundreds of staff.

It gained accreditation from several professional bodies including:

  • Royal College of Physicians
  • Royal College of Nursing